ApartmentAdda Features




Society Management Software

ADDA offers a comprehensive set of management tools for the Association Committee to effectively manage their Apartment Complex in a transparent and efficient manner.


HelpDesk Tracker

HelpDesk Tracker

Accessible to: Admin Team
  • A resident can lodge two types of Tickets - Personal and Community
  • "Personal Tickets" can be viewed only by the resident and other members of his or her flat.
  • "Community Tickets" can be viewed by all residents
  • HelpDesk updates sent through E-mail and SMS
  • All Tickets can be viewed and acted upon by the admin
  • Driver for each Ticket can be assigned, status can be changed with relevant notes
  • Tickets can be automatically escalated if it is not acted upon within a set timeframe
  • Escalation owners for each level, transition rules can be set for each category
  • Residents can lodge a Ticket just by sending an SMS to a dedicated Number given to each ADDA!