Accessible to: Admin Team
- A resident can lodge two types of Tickets - Personal and Community
- "Personal Tickets" can be viewed only by the resident and other members of his or her flat.
- "Community Tickets" can be viewed by all residents
- HelpDesk updates sent through E-mail and SMS
- All Tickets can be viewed and acted upon by the admin
- Driver for each Ticket can be assigned, status can be changed with relevant notes
- Tickets can be automatically escalated if it is not acted upon within a set timeframe
- Escalation owners for each level, transition rules can be set for each category
- Residents can lodge a Ticket just by sending an SMS to a dedicated Number given to each ADDA!