Helpdesk Management Archive
24 Mar 2012
Photo Upload in HelpDesk!
See the Security Guard sleeping blissfully at the Main Gate at Midnight? Take a picture, attach it to the Ticket you raise in HelpDesk. Let the picture speak a thousand wordzzz. Want to show your gratitude to the Electrician for reviving a long-dead Light Point? To the Helpdesk Ticket attach a picture of your child
05 Nov 2011
Complaints prioritized by Payment status
Dear ADDA Admins, Flats who pay their Dues on Time, and keep a Zero-Dues account, deserve Maintenance Requests/Complaints to be addressed on a Priority Basis. That is Fair, isn’t it. But till date, you did not have a quick way to figure out, if a Flat that has raised a complaint has Dues or not.
16 Feb 2011
Testimonial- Purva Riviera ADDA
Rajeev Singh, Vice President, Purva Riviera ADDA says , “Purva Riviera is a huge complex housing 802 flats/families and world class facilities which has to be maintained by our service providers. Tracking complaints and managing issues in our complex and putting accountability to the service providers, implement SLA, has been an issue in absence of any electronic
14 Jan 2010
Complaint Tracker Upgraded
Dear Users, We have upgraded one of the most used Applications in ApartmentAdda – The Complaint Tracker. Here is a brief summary of the upgrades that went in this release. 1. Register “On-behalf of” Complaints The complaints that are raised by phone, or verbally – can now be registered in ApartmentAdda’s complaint tracking system by