FAQ on your ADDA’s Payment Gateway

Below is a list of FAQs on ApartmentAdda Payment Gateway Integration.

Q1. Does ApartmentADDA have access to or store the Bank/Credit Card details of the Payer

A. No. Once the Payer enters the Payment Gateway, ApartmentADDA does not have any access to the data being provided by him. ApartmentADDA only receives a Success/Failure input from the Payment Gateway, based on which it generates the Receipt.

Q2. Will the money be transferred from the Resident directly to the Association’s bank by the Gateway?

A. No. The gateway transfers money from multiple sources (Residents) to one target (a designated bank account, NOT controlled by ApartmentADDA – per RBI guidelines). This Designated Bank then transfers respective Amounts to the Association Banks, per pre-configured instructions.

Q4. What is the charge for utilizing the Payment Gateway

A. The Association pays a one-time fee for the Payment Gateway, along with a yearly maintenance cost. The latter amount is not applicable to our existing Premium customers. There is no transaction cost for the Association.

The resident while utilizing the Payment Gateway pays a nominal convenience charge per transaction.

Q5. Residents need to pay with confidence that the Association has authorized ApartmentAdda to collect on behalf. How do you ensure that.

A. ApartmentADDA will execute an Agreement with the Association, wherein the Association authorizes ApartmentADDA to collect on behalf. This Agreement along with the insignia of the Association will be made available for reference of the Residents on the Online Payment screen.

Q6. After making the payment when will the Resident get the confirmation/Receipt

A. Once the Resident’s online transaction successfully completes, an instant e-receipt will be generated by ApartmentADDA. This will be viewable by the Resident on the last screen, as well as will be sent to him via email. A confirmation will be sent via SMS. The Receipt will be available on his Account Statement on your ApartmentADDA.

Q8. Will Treasurer/appropriate Authority get email alert for online payments made?

A. Yes. Admins can choose to receive alerts by email/sms for each online payment made. A complete Transaction report will be sent for every Transfer made from ApartmentADDA’s central bank to the Association’s bank.

Q10. How will Disputes be resolved?

A. ApartmentADDA will be responsible for all completed Transactions for which Receipt is created. Disputes if any can be addressed to ApartmentADDA, supported by the Bank Statement of the Payer.