Below is a list of FAQs on ApartmentAdda Payment Gateway Integration.
Q1. Which Credit Cards, Debit Cards and Online Banking are supported
A. Below are the list of Instruments supported by the third-party Payment Gateway integrated with Apartment Adda. The Payment Gateway constantly keeps adding to this bouqet. While making the payment, the Resident will be aware of the additional Instruments that he can use.
Credit Cards: Master Card / Visa
Debit Cards: Visa Electron of Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank
NetBanking: Axis Bank / Bank of Bahrain & Kuwait / Bank of Baroda (Retail & Corporate Banking) / Bank Of India / Bank of Maharashtra / Canara Bank / Corporation Bank / Citibank / City Union Bank / Deutsche Bank / Federal Bank Fed Net Banking / HDFC Bank / ICICI Bank / IDBI i Net Banking / IndusInd Bank / ING Vysya Bank Ltd. / Jammu & Kashmir Bank / Karnataka Bank / Karur Vysya Bank Limited / Kotak Mahindra Bank / Lakshmi Vilas Bank / Oriental Bank Of Commerce / Punjab National Bank / Punjab National Bank (Corporate Banking) / The Bank Of Rajasthan / Royal Bank of Scotland / South Indian Bank / State Bank Of India / State Bank of Indore / State Bank of Hyderabad / State Bank of Travancore / Syndicate Bank / Tamilnadu Mercantile Bank Ltd. / Union Bank Of India / Vijaya Bank / Yes Bank
Q2. Does ApartmentAdda have access to or store the Bank/Credit Card details of the Payer
A. No. Once the Payer enters the Payment Gateway, ApartmentAdda does not have any access to the data being provided by him. ApartmentAdda only receives a Success/Failure input from the Payment Gateway, based on which it generates the Receipt.
Q3. Will the money be transferred from the Resident directly to the Association’s bank by the Gateway?
A. No. The gateway transfers money from multiple sources (Residents) to one target (the central bank of ApartmentAdda). ApartmentAdda will then transfer respective Amounts to the Association Banks. The frequency of transfer will be 3 days from the day of ApartmentAdda receiving the Amount.
Q4. What is the charge for utilizing the Payment Gateway
A. The Association pays a one-time fee for the Payment Gateway, along with a yearly maintenance cost. The latter amount is not applicable to our existing Premium customers. There is no transaction cost for the Association.
The resident while utilizing the Payment Gateway pays a nominal convenience charge per transaction.
Q5. Residents need to pay with confidence that the Association has authorized ApartmentAdda to collect on behalf. How do you ensure that.
A. ApartmentAdda will execute an Agreement with the Association, wherein the Association authorizes ApartmentAdda to collect on behalf. This Agreement along with the insignia of the Association will be made available for reference of the Residents on the Online Payment screen.
Q6. After making the payment when will the Resident get the confirmation/Receipt
A. Once the Resident’s online transaction successfully completes, an instant e-receipt will be generated by ApartmentAdda. This will be viewable by the Resident on the last screen, as well as will be sent to him via email. A confirmation will be sent via SMS. The Receipt will be available on his Account Statement on your ApartmentAdda.
Q7. Can this Receipt be reversed?
A. No. The Receipt cannot be reversed.
Q8. Will Treasurer/appropriate Authority get email alert for online payments made?
A. Yes. Admins can choose to receive alerts by email/sms for each online payment made. A complete Transaction report will be sent for every Transfer made from ApartmentAdda’s central bank to the Association’s bank.
Q9. How will the online payment reflect on the Resident’s Bank/Credit Card statement?
A. It will show as CCAVENUE.COM/CHARGE
Q10. How will Disputes be resolved?
A. ApartmentAdda will be responsible for all completed Transactions for which Receipt is created. Disputes if any can be addressed to ApartmentAdda, supported by the Bank Statement of the Payer.