The August Team!

August just concluded, and we’ve had the maximum releases in a month – ever!  And you thought ApartmentAdda already had all that Associations could ask for!

Here are the 6 Releases of August, with a reverent hat-tip to our Nerd Duo – Venkat & Sachin!

Miscellaneous Updates to Income Tracker

http://apartmentadda.com/blog/2010/08/31/updates-to-income-tracker-and-admin-reports/

B2B Marketplace for Associations

http://apartmentadda.com/blog/2010/08/25/buzzar-for-associations/

Miscellaneous Updates to Instant Poll

http://apartmentadda.com/blog/2010/08/22/instant-poll-enhanced/

Facility Booking

http://apartmentadda.com/blog/2010/08/17/events-facility-booking-released/

Payment Gateway

http://apartmentadda.com/blog/2010/08/13/apartmentadda-payment-gateway-integration/

Miscellaneous Updates to Document Repository

http://apartmentadda.com/blog/2010/08/06/document-storage-got-further-organized/

If you happen to be near the newly opened Baskin Robbins in AECS layout on Monday – Sep-6, 4-4:30PM,  join our team over an IceCream party! Ping support@apartmentadda.com if you are coming! :)

Updates to Income Tracker and Admin Reports

Dear Adda Treasurers,

We have released a few updates which are bound to make you happy!

1. Open Invoices with Line items in Reminder Emails

In the reminder Emails for Dues, only the total Due Amount was displayed. Henceforth, all the Open Invoice/Demand Note line items will be displayed in the email. Also, if any part payment was done, it will be displayed.

2. Bulk printing of Invoices & Receipts

We have released two new Admin Reports for printing all the Open Invoices/Demand Notes and Receipts by Flat. For Receipts, you can choose the Receipt range.

3. Auto Send Invoices & Receipts by Email

Now you have an option so that, whenever an Invoice gets posted ( automatically or manually) an email goes to the Primary Contact of the flat about the new Due. Also, whenever a Receipt is generated for a flat, an email is sent automatically to the Primary Contact. This can be configured individually for Invoices and Receipts in Admin’s Dashboard > Income Tracker > Setup > Other.

4. Filter Defaulters list

Now you can shortlist the defaulters list by the “Age” of the Due,  the Amount and the Category. E.g., if you only want to send reminders to Defaulters who have not paid the last term’s due, or those who have an outstanding Due above a certain amount, , or only the 3BHK apartments etc. you can do that easily now. With a single click you can send Emails and SMS reminders to the list that you have shortlisted.

Enjoy the extra time that just got added back to your Weekends! ApartmentAdda will stay on the lookout to save you more!

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Yours sincerely,
ApartmentAdda Team

Buzzar for Associations

Dear Association / Management Committee members,

Shopping for facility management services was never so easy before! We are happy to announce the launch of marketplace known as Buzzar. You can use Buzzar to shop for facility management related services and products for your apartment community.

Earlier this year, ApartmentAdda conducted a survey for Associations in Bangalore, to find the issues faced by them while shopping for Facility Management vendors.

According to the survey, majority of the Associations felt that enough information is not available on

1)      The existing and reliable vendors who provide service

2)      The Apartments the vendors are serving/have served

3)      The experience of other association owners about the vendor’s quality of service

4)      Availability of Quotes in standard formats, and in a central space where all MC members can review and act upon.

More than 60% of respondents felt that information about existing property management providers and the apartments they are servicing, the feedback provided by association owners will help them in choosing the best possible vendor.

More than 60% of respondents felt that information about existing Facility Management vendors, information on customers they are servicing, and the feedback provided by other Associations will help them in choosing the best possible vendor.

Buzzar addresses the issues mentioned above and aims to reduce the time taken for evaluating facility management vendors by

1)      Sharing exhaustive list of VERIFIED vendors who provide wide range of services related to facility management.

2)      Providing DETAILED information of vendors , the gated communities they have serviced

3)      Sharing of experience of vendor service between Associations

4)      Pre-populating the Apartment Profile (e.g. no. of Units, Address etc.) that is stored in your Adda

5)      Making the Quotes sent by Vendors available in ‘Admin Files’ of your Adda.

Buzzar provides the following features for Associations

1)       Shop for facility management related services/products

2)       Provide/View feedback on existing vendors

3)       Refer a vendor

Buzzar allows you to request for quote for variety of services which are generally used in gated communities. Those are Housekeeping , Security, Pest control, Upgrade/AMC/Repair for Sewage treatment plant , Swimming Pool , Generator , Transformers, Bore well/Pumps , Gym equipments.  Buzzar will be expanding to more categories under facility management and we look forward to your active contribution towards this.

You can even earn reward points for your Association for utilizing the Buzzar services. These reward points can be encashed for premium SMS , Free Add Ons or substantial discount for Premium Adda subscription.

Buzzar Screenshot

Buzzar Screenshot

Get Started!

Yours Sincerely,

Jagannath Balachandran

ApartmentAdda Team

Note:

1. Jagannath Balachandran is an IIMB student and an ex-Thoughtworker. He can also be reached at jagannath@apartmentadda.com

2. Interests to list on the Buzzar or any queries can be sent to buzzar@apartmentadda.com.

Instant Poll Enhanced

Dear ApartmentAdda Users,

Wish you a very happy Onam!

We are happy to announce a major enhancement to your favorite Instant Poll Application.

Here is the gist :

1. You can now create a poll that will be open to everyone, or only to Owners or only to Association Committee members. So Committee members can now have a quick poll among themselves to gather feedback (eg. Select a date for an AGM or the next meeting time ).

2. You can restrict votes to One vote per flat. The second user from the flat, will be able to view the vote that is cast, but will not be able to add or change the vote.

3. You can also make a poll as “Anonymous” – to gather feedback on sensitive issues.

4. Also we have built a workflow while setting up the poll – so you can create the poll, view it, edit it and only when you are satisfied publish it to your Adda.

You can check these out, when you go to create a poll. The following “Poll Settings” section will now appear.

Screenshot-1

Poll Settings Section

Enjoy!

Yours sincerely,
ApartmentAdda Team

Events & Facility Booking Released!

Are you sitting in US, wanting to plan up the Birthday Party for your kid next month? And you wish you could check the availability of your Community Party Hall and book it right away? Now you can!

Announcing the release of a much requested feature – Events & Facility Booking. With this all the hassle of booking your facility like community hall, tennis/badminton court etc. – becomes very easy. These bookings are also integrated with the ApartmentAdda Online Payment Gateway –  now when you book a facility, you can immediately make a payment online, and get the booking confirmed right then and there.

Screenshot of Resident's View

Screenshot of Resident's View

As an Admin, you can set up all your facilities, tie the facility booking to the relevant Income Account ( you will have to create one in Income Tracker Setup, if you have not created already ), set the auto-cancellation term for each facility, set the flat rate or rate per hour for each facility and provide instructions on Facility usage.

We have also provided 2 useful reports : Facility Uitlitzation History and Future Utilization – to see how well your facilities are being utilized and the revenue they are generating for the Association.

Go ahead! Throw a party!

Yours sincerely,
ApartmentAdda Team

Note 1: For all our existing Premium PRO Customers, we are making Events & Facility Booking immediately available – Free of Cost.
Note 2 : As an introductory offer, Events & Facility Booking Add-on will be bundled free of cost with ApartmentAdda Online Payment Gateway.

ApartmentAdda Payment Gateway Integration

ApartmentAdda is thrilled to announce the integration of Payment Gateway with its Income Tracker! This will enable the Associations using ApartmentAdda to collect payments from Residents via Credit Card and NetBanking!

ApartmentAdda is happy to be the only software to bring this tremendous value addition to Associations in India! The ApartmentAdda Payment Gateway will now be an additional payment option for Residents.

Before you read on, we would like to thank YOU, our discerning customer, for pushing us higher!

Advantages of Online Payment Gateway

1) The Resident gets instant confirmation that her/his payment has reached the Association

2) The Treasurer does not have to enter the collection in the system, as in case of Cheque collection

3) The Treasurer does not have to spend long hours & endless communication reconciling Online Transfers, wherein very frequently the Flat information gets missed out in the bank statement

4) Collecting small-ticket items such as festival contributions, facility booking, Move-In/Out charges etc. becomes much easier as the hassle of collection & receipting is avoided!

5) The lead time for collections can reduce drastically as Residents would prefer to pay by credit card (instant gratification, delayed outgo)

6) Collection of electricity/water charges from in-house vendors – such as Grocery shop, Daycare, Parlor etc. – will  now be free of manual intervention

We are sure our enterprising customers will see many more advantages and applications of this gateway. We are excited about working with you on the many possibilities it presents.

How does it work

Here is the workflow of ApartmentAdda Payment Gateway integration:

Payment Gateway Workflow - Click to Enlarge

Payment Gateway Workflow - Click to Enlarge

Behind the Scenes

ApartmentAdda is utilizing one of the most reliable and technologically advanced Payment Gateway in India, and will act as the Collection Agent on behalf of each Association. Participating Associations will authorize ApartmentAdda to collect on their behalf – necessary documentation will be collected and made available to Residents for their verification before they proceed to make payment.

Payments made by the Residents will be collected in the central collection bank of ApartmentAdda, and channeled to each Association’s Bank Account. A detailed Flat-wise/Transaction-wise statement will automatically show up in the Income Tracker for each Transfer to the Association bank Account. The Treasurer can reconcile these as per their convenience.

How to get Started

Interested Associations can Contact Us. We shall work with you to get you started. The estimated setup time is 1 work week.

More Questions? Please view the FAQs on ApartmentAdda Payment Gateway integration.

FAQ on your Adda’s Payment Gateway

Below is a list of FAQs on ApartmentAdda Payment Gateway Integration.

Q1. Which Credit Cards, Debit Cards and Online Banking are supported

A. Below are the list of Instruments supported by the third-party Payment Gateway integrated with Apartment Adda. The Payment Gateway constantly keeps adding to this bouqet. While making the payment, the Resident will be aware of the additional Instruments that he can use.

Credit Cards: Master Card / Visa

Debit Cards: Visa Electron of Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank

NetBanking: Axis Bank / Bank of Bahrain & Kuwait / Bank of Baroda (Retail & Corporate Banking) / Bank Of India / Bank of Maharashtra / Canara Bank / Corporation Bank / Citibank / City Union Bank / Deutsche Bank / Federal Bank Fed Net Banking / HDFC Bank / ICICI Bank / IDBI i Net Banking / IndusInd Bank / ING Vysya Bank Ltd. / Jammu & Kashmir Bank / Karnataka Bank / Karur Vysya Bank Limited / Kotak Mahindra Bank / Lakshmi Vilas Bank / Oriental Bank Of Commerce / Punjab National Bank / Punjab National Bank (Corporate Banking) / The Bank Of Rajasthan / Royal Bank of Scotland / South Indian Bank / State Bank Of India / State Bank of Indore / State Bank of Hyderabad / State Bank of Travancore / Syndicate Bank / Tamilnadu Mercantile Bank Ltd. / Union Bank Of India / Vijaya Bank / Yes Bank

Q2. Does ApartmentAdda have access to or store the Bank/Credit Card details of the Payer

A. No. Once the Payer enters the Payment Gateway, ApartmentAdda does not have any access to the data being provided by him. ApartmentAdda only receives a Success/Failure input from the Payment Gateway, based on which it generates the Receipt.

Q3. Will the money be transferred from the Resident directly to the Association’s bank by the Gateway?

A. No. The gateway transfers money from multiple sources (Residents) to one target (the central bank of ApartmentAdda). ApartmentAdda will then transfer respective Amounts to the Association Banks. The frequency of transfer will be 3 days from the day of ApartmentAdda receiving the Amount.

Q4. What is the charge for utilizing the Payment Gateway

A. The Association pays a one-time fee for the Payment Gateway, along with a yearly maintenance cost. The latter amount is not applicable to our existing Premium customers. There is no transaction cost for the Association.

The resident while utilizing the Payment Gateway pays a nominal convenience charge per transaction.

Q5. Residents need to pay with confidence that the Association has authorized ApartmentAdda to collect on behalf. How do you ensure that.

A. ApartmentAdda will execute an Agreement with the Association, wherein the Association authorizes ApartmentAdda to collect on behalf. This Agreement along with the insignia of the Association will be made available for reference of the Residents on the Online Payment screen.

Q6. After making the payment when will the Resident get the confirmation/Receipt

A. Once the Resident’s online transaction successfully completes, an instant e-receipt will be generated by ApartmentAdda. This will be viewable by the Resident on the last screen, as well as will be sent to him via email. A confirmation will be sent via SMS. The Receipt will be available on his Account Statement on your ApartmentAdda.

Q7. Can this Receipt be reversed?

A. No. The Receipt cannot be reversed.

Q8. Will Treasurer/appropriate Authority get email alert for online payments made?

A. Yes. Admins can choose to receive alerts by email/sms for each online payment made. A complete Transaction report will be sent for every Transfer made from ApartmentAdda’s central bank to the Association’s bank.

Q9. How will the online payment reflect on the Resident’s Bank/Credit Card statement?

A. It will show as CCAVENUE.COM/CHARGE

Q10. How will Disputes be resolved?

A. ApartmentAdda will be responsible for all completed Transactions for which Receipt is created. Disputes if any can be addressed to ApartmentAdda, supported by the Bank Statement of the Payer.

Diamond District & Commercialization within Residential Complexes

What should be the extent of commercial activity inside a  Residential Complex? Should it be decided by the Builder who is managing the complex, or the Owners Association? The Diamond District Apartment Owners Welfare Assocprint_image.phpiation is quite clear about its stand.

On Saturday when a 150 strong movie crew descended on the lawns of Diamond District, the Residents had to bring in the Police to get the crew out!

Times of India reports the incident:

Chaos reigned at the Diamond District apartment complex on Old Airport Road after a 150-member film crew landed at the plush complex to shoot for ‘Prema Purana’.

Diamond District was chosen as one of the locations for shooting the Kannada film starring Nithin, Radhika Gandhi, Shraddha Dey and others. Producers Gajanana Film hadn’t obtained police permission for shooting in the complex.

The war of words between residents and the film crew came to halt only after police intervened and chased away the crew.

Diamond District residents, who have been opposing commercialization of serviced apartments, claimed that frequent film shoots in the vicinity were disturbing their peace. The shoot for this movie had been on in a serviced apartment for about a week now. But on Saturday, the scene shifted to the lawn, drawing the ire of residents.

THE GROUSE
Diamond District occupants complained that no permission was obtained from the Diamond District Apartment Owners Welfare Association (DDAOWA) and police before the shoot.

Reacting to the charges, movie director Shivakumar R said: “We have a permission letter from Century Galaxy Developers Ltd (CDGL) for shooting on this premises and we have been paying charges too. We must get a refund.”

During heated arguments between police and crew, Old Airport police station inspector Venkatashetty sought to know from the CDGL spokesperson as to why the film crew didn’t seek permission from residents.

“Movie-makers have now been allowed to come and shoot films here. The maintenance managers behave as if they are absolute owners of Diamond District. They earn Rs 30,000 per day to give permission for such activities. This is nothing but intrusion on our privacy,” said Raja Nambiar, president of DDAOWA.

Residents have now lodged a complaint in the Old Airport police station. “We don’t allow any commercial activity on our premises. We are the owners of the apartment. Why should the CDGL give permission to film makers without our consent?” questioned apartment dwellers. “With over 400 workers employed in the 230-odd serviced apartments here, we have been facing security threats of sorts. It’s unsafe for women and children,” they said.

LOOKING UP TO LOKAYUKTA
DDAOWA members recently met higher education minister Aravind Limbavali and BBMP commissioner Siddaiah against commercialization of residential apartment complexes. “We’ll ask the Lokayukta to come to our rescue. We want him to intervene and get us sale deeds for our apartments, ” Nambiar said.

What is your opinion?  While almost all will agree that the Owners Association must have the final say on any commercial activity inside the gates, to what extent should commercialization be allowed?

Document Storage got further organized!

Dear ApartmentAdda Users,

We have released a much requested upgrade to both the Resident and Admin Document Repositories. Now you can create new folders, move files between folders and keep your Adda documents organized, neat and tidy. Your existing files have all been moved to the respective folders based on their current category.

Here is a screenshot of the new Document Repository.

Online Document Repository

Online Document Repository

Our thanks to the IT sub-committee of Mantri Paradise for raising the tempo on the need for this upgrade!

Yours sincerely,
ApartmentAdda Team

Feedback from Estate Managers

Feedback from Estate Managers on the recently concluded Estate Manager Workshop:

“This Estate Manager workshop is really good, I had an opportunity (to) meet different Estate Managers. The gathering was very useful, should be conducted frequently, probably for full day.  We were able to discuss & exchange opinions & ideas. Thank You.” – A. Prabhakar. Estate Manager, SJR Verity

“Very good session, learning skills Applications are good. Good software to learn – ApartmentAdda. Very good workshop I have experienced.”- Ravi. Estate Manager, Sobha Aquamarine

“It was a wonderful session, which makes helpful learning and experience. As per my knowledge we need to have little more workshop on the same. I have been already using the same software (ApartmentAdda), it is very useful for those with computer knowledge.”- N T Sreedhara. Estate Manager, Salarpuria Properties

“In future this type of Estate Manager workshop please intimate regular manner. So we will attend the same. It will help me a lot.”- Rajan Babu. Estate Manager, Royale Habitat

“Learned a lot from ApartmentAdda. Very good experience. Thanks.” -P.Ravichandran. Estate Manager, Sobha Opal

“Good presentation for Facility Management” -S.Dinesh Leo Martin. Estate Manager, Sobha Rose

“The experience was great and it was a learning experience.” -R.L. Madan. Estate Manager, SJR Redwoods

“Very good workshop. It is a get together of all Estate Managers & we can share ideas/experiences. In this workshop, you can give training how to handle the complaints/financial statements & presentation to committee & residents.” - Murthy. Estate Manager, Zen Gardens

“Good Efforts” -Aminath Babu. Estate Manager, Petra Park


Workshop moments

Workshop moments